About Us

Revolutionizing Customer Engagement with Voice AI

Hi, I’m Dana McManus—a seasoned management consultant,
executive coach, and technology strategist with over 30 years of experience in leadership, operations, and training across business, government, and academic sectors.

My career—from spearheading security operations at major airports to coaching leaders in change management and innovation—has taught me one essential truth: effective communication is the heartbeat of any thriving organization.

Today, I channel that passion and expertise into transforming business communication through cutting-edge Voice AI solutions. At FlowTone AI, we don’t just handle calls—we harness advanced AI workflows and automations to ensure every interaction is optimized for success.

Who We Are

Flowtone AI is a full-service AI consulting agency that helps small to mid-sized businesses unlock the power of automation and voice technology.

We specialize in creating intelligent systems that give your website a voice through interactive voice AI widgets and a brain through smart workflows and sales automations on the backend.

Our voice AI agents can handle tasks like booking appointments, reactivating old leads, providing multilingual customer support, transferring calls, elevating hot leads, and more.

Essentially, we help businesses save time, drive revenue, and turn conversations into conversions by automating processes and enhancing customer interactions.

What We Do

Flowtone AI is all about helping businesses harness the power of artificial intelligence and automation to work smarter, not harder. Here's what we do:

Voice AI Solutions: We create interactive voice AI widgets that give your website a "voice." These widgets can engage with your customers, answer questions, and even guide them through processes.

Smart Workflows & Automations: On the backend, we build intelligent workflows and sales automations. These systems streamline repetitive tasks, like following up with leads, managing customer inquiries, or processing orders, so your team can focus on more strategic work.

AI-Powered Call Handling: Our voice AI agents can handle both inbound and outbound calls. They can:-

Book appointments
Reactivate old leads
Provide multilingual customer support
Transfer calls to the right person
Elevate hot leads to your sales team
And much more!

24/7 Support: Our systems work around the clock, ensuring your business never misses an opportunity, whether it's capturing new leads or supporting existing clients.

End-to-End Service: We take care of everything—from setup to launch.

Why Voice AI with Intelligent Workflows?

In today’s fast-paced market, customer expectations are evolving. Our intelligent Voice AI systems go beyond traditional call handling by integrating seamlessly with your existing processes. Our solution empowers your business to:

Streamline Operations: Advanced AI workflows automate routine tasks such as appointment scheduling, follow-ups, and data entry—freeing your team to focus on strategic priorities.
Capture Every Opportunity: With 24/7 call handling, our solutions ensure that every customer inquiry is met with immediate and relevant responses, boosting satisfaction and conversion rates.
Boost Efficiency: By automating scheduling, call transfers, and lead nurturing, our Voice AI frees up your team to focus on what they do best—closing sales and building relationships.
Drive Conversions: By integrating with your CRM and digital systems, our Voice AI system automates call routing and lead nurturing, ensuring no opportunity is missed.

My Journey Meets the Future of Communication

Over the decades, I’ve honed a deep understanding of leadership, strategic planning, and effective training—skills that are integral to any successful organization. Now, I’ve combined that experience with the latest advancements in artificial intelligence to help SMBs unlock a new era of customer engagement.

Whether you’re struggling with missed calls, inefficient scheduling, or the challenge of scaling your customer support, our Voice AI solutions are engineered to give your business a competitive edge. We're here to guide you every step of the way, drawing on a lifetime of leadership and a relentless drive to innovate.

Let's Transform Your Business

If you’re ready to revolutionize your customer interactions, streamline your operations with intelligent AI workflows, and ensure you never miss another opportunity, I invite you to explore how our Voice AI technology can redefine your business communication. Together—with our expertise and an unbeatable team—we can turn every call into a conversion.

Case Study Examples

E-Commerce & Retail

Product Recommendations: Guide shoppers toward the right products based on their needs.
Checkout Assistance: Answer last-minute questions and prevent cart abandonment.
Returns & Exchanges: Provide instant support for order inquiries and policy questions.

Coaches & Consultants

Lead Capture on Autopilot: Collect visitor details and pre-qualify leads before they even speak to you.
Seamless Calendar Booking: Instantly syncs with Google Calendar or Outlook so prospects can book a time without email back-and-forth.
Personalized Interactions: Send follow-ups, confirmation emails, and even downloadable resources.

Real Estate Professionals

Property Inquiries: Answer questions about listings, provide virtual tour links, or schedule showings instantly.
Lead Qualification: Ask key questions (budget, location, property type) before sending leads to an agent.
Open House Scheduling: Let potential buyers book open house slots directly.
Neighborhood Insights: Provide instant details about nearby schools, amenities, and local market trends.
Follow-Up Automation: After showings, the widget can send a confirmation or book a follow-up call.

Home Services Businesses

Instant Quotes: Collect visitor details for HVAC, plumbing, or landscaping jobs and provide an estimate or schedule a consultation.
Appointment Scheduling: Let customers book service calls without back-and-forth emails.
Emergency Support: Prioritize urgent leads and route them to a live agent ASAP.
Upsell Services: Suggest maintenance plans or seasonal offers based on visitor inquiries.
Review Collection: Follow up with customers after a service is completed and request reviews to boost online reputation.